Ombudsperson Program and Complaint Resolution Process

The Ombuds Program is here to support customers to understand their rights and resolve concerns about their child support case.  Our role is to listen, provide clear information, and help guide you through the resolution process with clarity and care.

How the Ombuds Team Can Help 

Ombuds provides neutral assistance by:

  • Helping customers understand their rights, responsibilities, and available child support services.
  • Helping resolve concerns or misunderstandings with your case.
  • Facilitating resolution by coordinating with program staff and forwarding requests for follow-up.
  • Guiding customers through the Complaint Resolution Process and how to request a State Hearing.
  • Offering information and referrals to partner agencies when needed.

Reach out to the Ombuds Team if:

  • You have already spoken with Customer Service, your caseworker, and/or a supervisor, and
  • You are still not satisfied with the outcome, and
  • Your concern is reported within 90 days from when you knew—or should have known—about the issue.

Complaint Resolution Process

Filing a Complaint

If you would like to file a complaint with the Sacramento County Department of Child Support Services, please:

The Request for Complaint Resolution form is available online or a hardcopy may be requested.

You must submit a completed Request for Complaint Resolution form either by email to , mail, or drop off in person.

Email: OmbudsTeam@Saccounty.gov

Mailing Address:

Sacramento County DCSS
P.O. Box 269112
Sacramento, CA 95826

Physical Address

Sacramento County DCSS
3701 Power Inn Road
Sacramento, CA 95826

Complaints related to court-ordered matters (custody, visitation, the amount of support, or spousal support orders) must be addressed through the court. The Family Law Facilitator  can assist with those matters.

State Hearing

If you complete the Complaint Resolution Process and are not satisfied with the written decision you may request a State Hearing:

  • Within 90 days of receiving the LCSA’s written complaint decision, or
  • Within 90 days of submitting the complaint if the LCSA does not issue a written response.

Request a State Hearing by completing and submitting a Request for State Hearing Form to the State Hearing Office.  Form is available online or a hardcopy may be requested. To request a hardcopy, please

  • Call the Ombuds team at (916) 875-7320
  • Contact the State Hearing Office toll free at (866) 289-4714

Please note: The Ombuds Program cannot provide legal advice or represent you at the State Hearing.

Need Assistance?

If you have questions or need help navigating any part of the Complaint Resolution process, please contact the Ombuds Team:

Phone: (916) 875-7320

Email: OmbudsTeam@Saccounty.gov

We are here to help you understand your options, resolve concerns, and access the services your family needs.