How to make a complaint about your application for compromise

Right to Complaint Resolution:

If you think a mistake has been made in the way your application was handled or the amount of support the Local Child Support Agency (LCSA) has arrived at for your compromise, the LCSA has a complaint resolution process.

To start the complaint resolution process you should call your LCSA at (916) 875-7320 or write your LCSA at the address below:

Sacramento County Department of Child Support Services
P.O. Box 269112
Sacramento, CA 95826-9112

Important: Your request for complaint resolution must be made within 90 days from the date you knew, or should have known, about the mistake you feel was made.

The LCSA has 30 days from the date it receives your complaint to provide you with a written resolution of your complaint, unless the LCSA determines more information or time is needed to resolve your complaint. The LCSA will contact you if it needs more information or time to resolve your complaint.

Right to a State Hearing:

If the LCSA does not respond to you within 30 days from receiving your complaint, you have the right to request a state hearing before an Administrative Law Judge.

Important: If the LCSA did not respond to you in 30 days, and you decided to request a state hearing, your request for a state hearing must be made within 90 days after you made your complaint with the LCSA.

If the LCSA does respond to you within 30 days of making your complaint, and you are not satisfied with the LCSA's complaint resolution, you have the right to request a state hearing before an Administrative Law Judge.

Important: If you are not satisfied with the LCSA's complaint resolution or response, and you decide to request a state hearing, your request for a state hearing must be made within 90 days after you received the LCSA's written response. You will receive instructions on how to file for a state hearing when you file a complaint with the LCSA.

Find out more about Compromise of Arrears:

Child Support Services